An exciting career opportunity exists in Durbanville, Western Cape for Customer Engagement Manager within a Financial Services industry (Health Solutions) environment. If you have the following behavioural competency and experience, we look forward to receiving your application.
Duties & Responsibilities
Duties include the following, but not limited to:
Operating within a Sales Centre-driven environment in the Financial Services industry (Health Solutions focus) and an understanding of the operational workings of such a model.
Client Service: Effective ownership and delivery of all contracted Client Service SLA’s with multiple Product providers and strategic partners. This will involve management of a team of Consultants to deliver.
Retention: Full operational ownership for the effective management of customer retention programme, including but not limited to target driven management and retention of cancellations on a daily basis.
Communication: Oversee and guide content, look & feel, brand application and messaging of all elements of Communication, both internally and externally. Experience in communication and/or business copywriting will be a distinct advantage.
Establishment, delivery and growth of a differentiated “Private Client” service proposition for the Group.
Third party management and collaboration with outsourced Service Providers, Strategic partners and business stakeholders.
Full Strategic and Operational ownership of customer relationship management.
Tertiary qualification (Commerce/Communication) or related fields of business.
Minimum 5-7 years’ experience in a Client Service/Customer Engagement role at a senior level.
Experience within the Financial Services industry and especially Medical Schemes will be a distinct advantage. RE 5/KI qualified candidates will be a strong preference.
Strong Business Acumen and entrepreneurial spirit with a proven track record of delivery of key strategic initiatives.
Strong evidence of understanding and ownership of Communication Management skills
Creative thinker, excellent listener and effective communicator
Excellent at working within a team, but also at self-management and a collaborative leader
Excellent verbal and written communication skills, in a business environment
Ability to manage multiple projects and initiatives at the same time
Salary: Market Related
Fringe Benefits: Medical Aid and Pension Fund
If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessful