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SERVICE MANAGER, COMMERCIAL VEHICLES, - 355141
SERVICE MANAGER, COMMERCIAL VEHICLES,
Automotive / Dealerships / Spares / Accessories
Wage / Salary:
R - Market Related - P/M (Per Month)
Bloemfontein, Free State
An exciting career opportunity exists in Bloemfontein for a Service Manager in the Commercial Sales Department at an Automotive Retail Company within a vibrant and energetic environment. If you have the following behavioural competency and experience, we look forward to receiving your application.
Duties & Responsibilities
The core purpose of this position is to manage the service team in order to ensure customer retention and satisfaction in the repair, servicing and maintenance of vehicles while maintaining profit margins. To be successful in the role, you will be an inspiring leader, be target driven and excel at building trusting relationships, both with employees and clients. You will have a strong understanding of customer expectations and will have a passion for customer service.
Engaging and persuasive communication style
Professional interpersonal interactions
Concern for standards and safety
Strong drive to ensure quality workmanship
A strong drive to create value for the customer
“How can we do it” attitude
Knowledge & Skills:
Understanding of, and proven ability to achieve financial benchmarks and targets
Concern for risk management, key control, asset management
Knowledge of systems and service process procedures
People management skills
Ability to build cooperative relationships
Physical fitness and ability to handle stress
Unendorsed driver’s license;
A Technical qualification will be an advantage;
Two years’ experience in the field as a Service Manager;
Duties include the following, but not limited to:
Reporting to the Branch Manager, you will:
Analyse the SA motor market and dealer operations, ensuring that you take your team to the top 25% within the industry
Manage the Service Department’s financial performance
Manage service operations to satisfy customer needs, exceeding customer expectations
Manage the vehicle repair order process to ensure efficiency and effective processes
Use the organisations retail & franchise systems & procedures
Manage the physical resources, such as tools and equipment.
Market the department by developing and implementing a service department customer satisfaction and retention plan.
Recruit and select people against the job specifications and within the relevant policies of the Organisation, using fair, objective criteria.
Manage the development and performance of staff.
Lead the team to develop and maintain positive working relationships and reach objectives.
Ensure service CSI targets are met
Embrace the Organisations Motor Retail business philosophy through values-based management principles.
Salary: Market Related + Company Vehicle, Medical Aid & Provident Fund
If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessful
Package & Remuneration
R Market Related - Market Related plus Medical Aid, Provident Fund And Company Vehicle