Share this job with your friends, family and co-workers...
THIS JOB ADVERT IS STILL ACTIVE...
SERVICE DELIVERY CONSULTANT - 363744
SERVICE DELIVERY CONSULTANT
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
Cape Town, Western Cape
Service Delivery Consultant
A 36 months fixed contract role has become available in Western Cape for an experienced Consultant: Service Delivery to ensure the delivery of for Service Management Centre services to customers through development, establishment and maintenance of Service Level Agreements, Operational Level Agreements, Underpinning Contracts and Project Charters with the key objective of ensuring that consistent and efficient support and services are provided to customers through communication, negotiation ,measurement and management of service levels including development and implementation of continual service improvement initiatives.
Qualifications and Experience:
National Diploma or Degree in IT or related fields and ITIL Foundations Certification.
5 -6 years’ experience in Service Management principles aligned to good practice methodologies, Service Level Management practice, service level performance reporting principles, Customer Service Level and Relationship management and project and financial management principles.
Processes development and implementation
Understanding of Service Delivery aligned to ITIL good practice methodology, Cobit Governance and ISO 20 000 standards. Understanding continual improvement through service/process monitoring and evaluation
Understanding and practice of Project Management
Understanding of the ICT Industry and the value of convergence
Excellent understanding of continual improvement through service/process monitoring and evaluation
Excellent Service / Process performance monitoring evaluation and reporting
Excellent understanding of Service Level Management
Excellent understanding of Proposal and Service Level Agreement development.
Understanding of customers’ business and how IT contributes to the delivery of that product or service
Understanding of statistical and analytical principles and processes. Contract Management. Knowledge Management
Programme and Project Management
Good Risk and Issue management
Good understanding of Financial management. Good understanding of Information Management
Excellent understanding of Service Delivery aligned to ITIL good practice methodology, Cobit Governance and ISO 20 000 standards
To develop and maintain costing and pricing models for Service Management Centre Services.
Responsible for communication and measurement of service level performance for Service Management Centre customers.
Management of the Service Delivery for direct and embedded Service Management Centre services to customers.
To plan organize lead and direct all components of the Service Delivery related to Service Management direct and embedded services including vendor management.
To develop and implement Service Management Centre Service Delivery Processes and ensure compliance.
To design, develop, implement and maintain Service Management Reporting platforms.
Development, implementation and management of delivery of Service Management Centre (SMC) services in line with aligned to ITIL methodologies in order to perform end-to-end service management functionality.