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BUSINESS ANALYST - 370139
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
We're accepting applications for the position of Business Analyst in the Durban area. The Business Analyst needs to be proficient in SAP LE and WM modules; and duties and responsibilities will include providing key support to the business and extracting maximum value from the information technology platform, providing second line SAP support and assisting the business to implement new projects and system enhancements.
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Duties & Responsibilities
Identifying and driving continuous business improvement initiatives
Quantifying savings and efficiencies for business improvement
Implementing enhancements as per business projects
Improving and streamlining business processes
Preparing business process documentation
Assisting end-users to resolve SAP related issues
Resolving calls logged on the service management system
Working in conjunction with the learning team and super users
Delivering training on new and existing system functionality
Conducting user assessments
Identifying application solutions to address business requirements
Liaising between the business and technical teams on application development
Reviewing technical specification documents
Executing on small Business projects requiring IT systems implementation and provide post-implementation support to all end-users
Planning for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure team and external software supplier
Compiling and storing project documentation (including business process flow charts, technical specifications, end user training material and project plans)
Communicating with authorisations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards
Authorising user access for new and existing users via the User Authorisation Request (UAR) workflow
Develop appropriate reports as requested by the Business as well as maintain and proactively enhance reports
Desired Experience & Qualification
Matric and a Degree in IT, Information Systems or Computer Science
Minimum of 5 years’ experience as Business Analyst within the relevant business function or information technology environment with SAP exposure
Demonstrated success in managing projects relating to superior performance and continuous improvement