Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
Duties & Responsibilities
To assist in managing the Monitoring & Surveillance team (CoE) to drive automation and to standardise and rationalise monitoring and management tools across the entire infrastructure estate. To provide input on best fit-for-customer engagement in support of customer satisfaction
Key Deliverables / Primary Functions
Contribute towards the Monitoring & Surveillance strategy and roadmap to ensure the successful implementation of the strategy to achieve business objectives.
Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
Contribute to the development of service schedules and manage the maintenance of service level agreements (SLA’s) and operational level agreements (OLA’s).
Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
Manage and/or oversee multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements. Provide detailed guidance to maintenance teams on all solution release issues and new technology solutions required.
Lead and promote a culture of performance excellence, employee engagement, innovation and transformation
2-4 years’ experience in infrastructure solutions, of 2 years is at a supervisory level
Relevant Degree (NQF 7) in Information Technology or Business or related
Alternatively, Grade 12 (NQF 4) with relevant IT Certification
Interacting with People
Making Decisions, Pursuing Goals, Producing Output, Upholding Standards.