encompass all the current functional areas’ manager roles – I.e. the intention is that there must be portability in terms of staff in that you are appointed as an assistant manager, but can be used in any functional area (Contributions, Benefit Payments, Specialized Functions etc.) following the relevant training.
Splitting the functions encompassed in the current TL role and ring fencing the supervisory portion (where we also use specialist as 2IC) into one role with that as the core focus and the team leader portions in a separate role
Administration of Retirement Funds and maintenance of member level transactions across functional systems and functional areas within – managing the correctness of processing within a functional team.
Manage and monitor compliance Qualifications, Skills and Experience
ce to service level agreements and implement relevant controls and processes to ensure adherence.
Manage professional verbal and written communication and reporting to clients. (Internal and external)
Investigate, resolve and respond to internal and external client queries. (Verbal and in writing.)
Guide administrators to investigate, resolve and communicate accurately, effectively and efficiently. (Internally and externally)
A thorough understanding of and compliance with the Pension Fund Act, Fund Rules and Income Tax Act and any other relevant legislative requirements.
Ensure financial controls/risks are addressed and identify and resolve short comings.
Manage and coordinate work distribution within a functional area to ensure optimal efficiency and adherence to service level agreements.
Drive and ensure effective client service. (Client centric approach.)
Set clear direction to team members in respect of team goals, objectives and outputs, performance management, training and coaching, risk assessment, controls and system related duties.
Manage succession planning in team.
Continuous process review and optimization.
Manage relationships with internal departments, auditors and other external stakeholders.
Report on operational efficiencies.
Resolving complex queries and complaints received from team, Client Relationship Managers, Management, Fund Accounting & other parties to business standard and within agreed timelines.
Adherence to labour legislation and compliance to the disciplinary code of the company.
Managing the functional area budget.
Desired Experience & Qualification
Qualifications, Skills and Experience
B.Com or a relevant tertiary qualification or equivalent years of practical experience
Certificate of Proficiency (COP) or Introduction to Retirement Funds (IRF) qualification will be advantageous
Knowledge of retirement fund legislation / Income Tax act.
3 - 5 years’ management experience in similar role
5 years’ experience in Employee Benefits / Retirement fund industry
Proficiency in Microsoft Office (Excel, Word, Outlook etc.)