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ORDER PROCESSING CLERK - 316034
ORDER PROCESSING CLERK
FMCG / Retail / Wholesale
Wage / Salary:
R - Market Related - P/M (Per Month)
Order Processing Clerk
The ordering processing clerk is responsible for processing an allocated set of customer account orders telephonically and by email after the order is placed online ensuring all customers orders are dealt with efficiently and accurately.
Must be excellent on the phone and have excellent computer literacy
Check and overcome all potential issues with the order i.e. incoming stock after their requested delivery date, log stock requests when no stock is available to allocate to, payment requests and possible issues to address
Make contact by phone with customers within 2 hours of a confirmed order
Confirm with the customers if their order is ‘real’; products and quantities are correct
Talk the customers through the start to finish process from when their order is placed including creating shipment, uploading proof of payment and tracking their deliveries once dispatched
Confirm delivery details; date and address
Record all call/email/notes to orders with details of the customer communication
Assist customers with amending orders if they do not have access to a PC at that time
Put all orders into picking once we are in receipt of payment and the order details are confirmed accurate
Assist customers with creating returns and talk them through that process
Contact customers if stock is arriving late that may affect their orders and generally keep them up to date
Log technical reviews or general technical enquiries where necessary
Log quality issues on the system re complaints of any post-order issue including miss-picks for the warehouse
Log a delivery cost request to warehouse co-ordinator when necessary
Re-issue proforma invoices when necessary