To lead a team of sales individuals to deliver on all client metrics, first call Resolution and quality
Duties & Responsibilities
1-2 years telesales experience
Experience in selling a funeral product advantageous
Insurance experience is preferred
Managed multi KPI campaigns
Experience of setting up new campaigns by engaging with Data, Dialler and MI teams.
Good working knowledge of dialler metrics and how to identify areas for opportunity.
Flexible and independent with a people focused approach.
Experience in leading and developing individuals.
Lead through example.
Strong analytical abilities.
Pro-active can do attitude.
An even temperament and a natural ability to communicate with people and the ability.
Excellent written and verbal communication skills
Experienced managers internally with FS experience only
Candidates from step up with FS experience and previous management experience
Desired Experience & Qualification