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CUSTOMER SERVICE REPRESENTATIVE - 367004
CUSTOMER SERVICE REPRESENTATIVE
FMCG / Retail / Wholesale
Wage / Salary:
R - Market Related - P/M (Per Month)
Jhb - Western Suburbs, Gauteng
Customer Service Representatives required for inbound call centre based in Fairland, Randburg to provide outstanding customer service for a very well recognised American brand with a wide range of products. It will entail working unusual hours due to the clients based in the States and require candidates with excellent command of the English language.
Duties & Responsibilities
Job Responsibilities & Functions
Prioritize and process customer requests submitted by telephone, email, live chat, or instant message
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, transactions, comments, and complaints.
Ensure customer satisfaction and provide professional customer support.
Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile.
Provide accurate, valid, and complete information by using the right methods/tools
Comply with defined procedures and correct use of work tools.
Commitment to continuous improvement and compliance with the improvement actions agreed with your superior.
Comply with security and confidentiality policies defined by the company and our client.
Any other function requested by your immediate supervisor or related to the job role.
Skills & Competencies:
International Customer service or Call Center Experience
Knowledge of customer service principles and practices
Advanced or native English Level, +C1 CEFR (writing, reading, listening, and speaking)
Strong communications skills
Problem analysis and problem-solving
Basic knowledge of computer software and office systems
Excellent listening skills and an empathetic voice and manner
Flexibility to work different shifts (including evenings, weekends, or holidays) – 7 days per week with 2 days off thereafter.
Ability to pass a pre-employment assessments and background investigation
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
Candidates will be required to attend training for a period of 15 days during which you will receive compensation based on a set amount per day